How effective is a SMS reminder service at reducing the rate of patients who do not attend (DNA) GP appointments and can DNA rates be further reduced?
نویسنده
چکیده
Background Partington Family Practice is based in one of the most socio-economically deprived areas in Greater Manchester. The practice installed an SMS appointment reminder system in 2009 to decrease the DNA rates of its high proportion of service resistant patients. The aims of this project are to investigate how effective this service has been and consider any future services that could further reduce the practice’s DNA rates.
منابع مشابه
Efficacy of Different Reminders to Reduce Missed Orthodontic Appointments
Objectives: Since forgetfulness is the major cause of missed appointments, reminder systems can be used prior to appointments. The present study aimed to evaluate the efficacy of different reminders [e-mails, social networks, telephone, and short message service (SMS)] in order to reduce missed appointments by orthodontic patients. Methods: Of a total of 751 active orthodontic patients, 379 we...
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BACKGROUND Missed hospital appointments are a major cause of inefficiency worldwide. Healthcare providers are increasingly using Short Message Service reminders to reduce 'Did Not Attend' (DNA) rates. Systematic reviews show that sending such reminders is effective, but there is no evidence on whether their impact is affected by their content. Accordingly, we undertook two randomised controlled...
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If onlyMary Poppinswas right and all it tookwas a ‘spoonful of sugar’ to help the medicine go down. But, as most clinicians know, when it comes to persuading patients to take their medicines, do a little more exercise, eat healthily or simply turn up for scheduled appointments, it often takes more than just a spoonful of sugar to sweeten the deal. This latter problem – patients who do not atten...
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BACKGROUND Non-attendance for hospital outpatient appointments is a significant problem in many countries. It causes suboptimal use of clinical and administrative staff and financial losses, as well as longer waiting times. The use of Short Message Service (SMS) appointment reminders potentially offers a cost-effective and time-efficient strategy to decrease non-attendance and so improve the ef...
متن کاملUse of mobile telephone short message service (SMS) as a reminder: the effect on patient attendance.
AIM To evaluate the operational and financial efficacy of sending short message service (SMS) mobile telephone text message to patients with outpatient clinic appointments. STUDY DESIGN Patients scheduled to attend an outpatient appointment at the Dept. Paediatric Dentistry, Edinburgh Dental Institute, Scotland, during October 2007 and who had mobile telephone contact details were sent a remi...
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عنوان ژورنال:
دوره 9 شماره
صفحات -
تاریخ انتشار 2015